Plan Your Visit

Opening times

Please visit our What's on page for details of our school holiday opening.

Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
10:00 - 16:00
Sunday
10:00 - 16:00

Admission Prices

If you would like to visit the Museum when we are open you would need to book a timeslot online. This is to help us make sure we stay within capacity, with lots of room for social distancing.

This includes our annual pass holders and children, including under 5s.

Every ticket purchased is valid for 12 months as an annual pass.

Adults£17.00
Concessions, 60+ and Students£15.00
ChildrenFree
CarersFree

Our Barn Café

Our fabulous café is run by Our Barn Community. Our Barn is a local charity who works with young people with learning difficulties; the café enables them to provide supported work placement for their young people.

Frequently Asked Questions

  • Do I need to book?

    Yes, if you want to visit the Museum indoors when we are open you would need to book a timeslot online. This is to help us make sure we stay within capacity, with lots of room for social distancing.

  • Do I need to book if I have an annual pass?

    Yes, you will need to book a timeslot for all members of your group, including concessions and free children and carers.

  • Is the train running?

    No, our waterworks railway will not be running. This is because the annual service earlier this year got cancelled when the UK went into lockdown, and it will need to be done before we can have the locomotive in steam. We also need to do some track replacement work for the safety of our volunteers and visitors. You can see a short film of our Thomas Wicksteed locomotive in steam here.

    Another key factor is that all of our engines are driven by trained and experienced volunteers. At present, we would not be able to ensure social distancing for our volunteers. We also need to avoid forming any crowds, which our wonderful engines always do!

    We’re hoping to run the railway from the summer. Updates will be shared on our social media.

  • Are the engines in steam?

    Please visit our What’s On page to find out when your engines will next be in steam.

    We have uploaded YouTube videos of the engines in steam to their relevant page in the Collections section of our website.

  • Is the new route accessible?

    Most of the new route can be made accessible except for the Great Engine House which can be reached by 11 steps up and another 3 up at the door.

    The one-way route has steps in these areas:

    • 15 steps up from the Waterworks Gallery to the Steam Hall
    • 3 steps up to the Babcock room
    • 4 steps down from Boulton & Watt to the Steam Hall
    • 11 steps up to the 90″ engine corridoor
    • 3 steps up into the Great Engine House
    • 12 steps down from the Great Engine House to exit

    If you need step-free access speak to a volunteer or staff member during your visit, who will be happy to assist you.

  • Is there a place to leave buggies?

    Yes, there is a small buggy park in our shop area. You are also welcome to keep buggies with you, bearing in mind that there are steps around the new route.

  • What COVID-secure measures have you taken?

    • We ask our visitors, volunteers and staff to stay at home if they have:
      • a new continuous cough
      • a temperature
      • a change or loss in your sense of taste and smell
    • We will ask all visitors and contractors to the buildings to scan our QR code, or write your details in our register. We are required to collect these details and keep them for 3 weeks by law.
    • We have a one-way route to help social distancing
    • We have increased our cleaning levels, focussing on touch points like handles and interactives
    • We require all visitors aged 11 and over to wear face masks and/or visors, unless you are exempt. We recognise the hidden disabilities scheme through sunflower lanyards, badges, pins, masks and visors.
    • We will provide hand sanitiser stations throughout the Museum route
    • We will have a quarantine box for colouring pencils at the end of your visit

  • Do I need a Covid-19 vaccine to visit?

    No, we don’t require our visitors to have Covid-19 vaccines. However we do ask that you:

    • Follow the one-way route to help social distancing
    • Wear face masks and/or visors, if you’re aged 11 and over, unless you are exempt. We recognise the hidden disabilities scheme through sunflower lanyards, badges, pins, masks and visors.
    • Regularly wash your hands and use hand gel.

  • What do we need to bring?

    You will need face masks and/or visors if you are visiting the Museum, unless you are under exempt or under 11.

    We are going cashless in our shop so please bring a credit or debit card.

    We have hand sanitiser available but you may wish to bring your own.

  • Where can I park?

    If at all possible, we recommend coming to us without a car.

    The museum car park will be closed on Brentford FC and London Irish home match fixture dates, September 4 and 5 for the Brentford Art Trail and other dates throughout the year for private events.

    Buses: We are well served by a number of major bus routes. 65 (Ealing to Kingston, 24hour), 237 (Hounslow to White City), 267 (Fulwell to Hammersmith), 391 (Richmond to Fulham). The number 65 also stops outside The Royal Botanical Gardens at Kew.

    Main Line Rail: Kew Bridge (South West Trains from Waterloo via Clapham Junction).

    Tube: Gunnersbury (District Line then 237 or 267 bus) or Kew Gardens (District Line then 391 bus from Sandycombe Road 2 mins walk from the station towards Kew Gardens ), South Ealing (Piccadilly Line then 65 bus to Kew Bridge)

  • Is there a toilet and baby change facilities?

    Yes, the accessible toilet by the café, and the ladies and gents toilets by the Babcock Room will be open and cleaned regularly.

  • Can we buy refreshments?

    Yes! Our fabulous café is run by Our Barn Community. Our Barn is a local charity who works with young people with learning difficulties; the café enables them to provide supported work placement for their young people

  • My question isn’t answered here, who can I contact?

    If you are a family visitor you can email us at: families@waterandsteam.org.uk

    General enquiries can be made at: museum@waterandsteam.org.uk

    Community groups can email us at: community@waterandsteam.org.uk

    And nursery or school enquiries can be made at: learning@waterandsteam.org.uk