Plan Your Visit

Opening times

Museum Opening Times

Please visit our What's on page for details of our school holiday opening.

Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
10:00 - 16:00
Sunday
10:00 - 16:00

Admission Prices

Adults£17.00
Concessions, 60+ and Students£15.00
ChildrenFree
CarersFree
Every ticket purchased is valid for 12 months as an annual pass.

Pump and Grind Café

Our fabulous café is run by Our Barn Community. Our Barn is a local charity who works with young people with learning difficulties; the café enables them to provide supported work placement for their young people.

Frequently Asked Questions

  • Do I need to book?

    We are no longer asking everyone to book in advance. Now you can purchase your ticket on the day at the museum or book a timeslot online. We are continuing with a reduced capacity to help keep our visitors, staff and volunteers safe.

  • Is the train running?

    The Waterworks Railway is run by our a small team of volunteer loco drivers. It runs on a limited number of dates; these can be found on our What’s On. We will add more dates to our What’s On as they are confirmed.

  • Are the engines in steam?

    Please visit our What’s On page to find out when your engines will next be in steam. We have uploaded YouTube videos of the engines in steam to their relevant page in the Collections section of our website.

  • Is the museum accessible?

    There is a step-free route around the majority of the museum, however there are steps in these areas:

    • Up to the corridor leading to the 90″ and 100″ engines
    • Up to the balcony level of the Farewell Griffin Park exhibition. There is a folder in the Babcock Room with information about the balcony level exhibition.

  • Is there a place to leave buggies?

    Yes, there is a small buggy park in our shop area. You are also welcome to keep buggies with you.

  • What COVID-secure measures have you taken?

    • We ask our visitors, volunteers and staff to stay at home if they have:
      • a new continuous cough
      • a temperature
      • a change or loss in your sense of taste and smell
    • We have increased our cleaning levels, focussing on touch points like handles and interactives
    • We kindly ask all visitors aged 11 and over to wear a face covering, unless you are exempt. We recognise the hidden disabilities scheme through sunflower lanyards, badges, pins, masks and visors.
    • We have hand sanitiser stations throughout the Museum

  • Do I need a Covid-19 vaccine to visit?

    No, we don’t require our visitors to have Covid-19 vaccines. However we do ask that you:

    • Wear face masks and/or visors, if you’re aged 11 and over, unless you are exempt. We recognise the hidden disabilities scheme through sunflower lanyards, badges, pins, masks and visors.
    • Regularly wash your hands and use hand gel.

  • What do we need to bring?

    You will need face masks and/or visors if you are visiting the Museum, unless you are under exempt or under 11.

    We are going cashless in our shop so please bring a credit or debit card.

    We have hand sanitiser available but you may wish to bring your own.

    We recommend bringing waterproofs or a change of clothes for after playing in the Splash Zone.

  • Where can I park?

    If at all possible, we recommend coming to us without a car.

    The museum car park will be closed on Brentford FC and London Irish home match fixture dates and other dates throughout the year for private events.

    Buses: We are well served by a number of major bus routes. 65 (Ealing to Kingston, 24hour), 237 (Hounslow to White City), 267 (Fulwell to Hammersmith), 391 (Richmond to Fulham). The number 65 also stops outside The Royal Botanical Gardens at Kew.

    Main Line Rail: Kew Bridge (South West Trains from Waterloo via Clapham Junction).

    Tube: Gunnersbury (District Line then 237 or 267 bus) or Kew Gardens (District Line then 391 bus from Sandycombe Road 2 mins walk from the station towards Kew Gardens ), South Ealing (Piccadilly Line then 65 bus to Kew Bridge)

  • Is there a toilet and baby change facilities?

    Yes, the accessible toilet by the café, and the ladies and gents toilets by the Babcock Room will be open and cleaned regularly.

  • Can we buy refreshments?

    Yes! The fabulous Pump and Grind Coffee Shop is run by Our Barn Community. Our Barn is a local charity who works with young people with learning difficulties; the café enables them to provide supported work placement for their young people

     

    The Pump and Grind Coffee Shop is open when the Museum is open, as well as Thursdays and Fridays in term time.

  • My question isn’t answered here, who can I contact?

    General enquiries can be made at: museum@waterandsteam.org.uk

    Community groups can email us at: community@waterandsteam.org.uk

    And nursery or school enquiries can be made at: learning@waterandsteam.org.uk