Frequently Asked Questions

Filming & Photography

When can I film at the Museum?

Please be aware that the museum is open to the public Thursday to Sunday (10am-4pm), filming requests on an open day will incur additional costs and are not guaranteed. If you would like to film during Museum opening hours, please contact us for a bespoke quote.

Should I arrange a recce/site visit?

COPY HERE PLEASE

Can the engines be running?

COPY HERE PLEASE

Volunteering

When can I volunteer?

Our regular volunteering days are Thursday to Sunday, between 9:30-16:30. For most roles there is no need to commit to a particular day or amount of time. However, our Visitor Welcome Assistants do work on a shift basis, mornings 10:00-13:00 or afternoons 13:00-16:00.

What is the minimum age for volunteering?

COPY HERE PLEASE

What is the minimum age for operating machinery?

COPY HERE PLEASE

Do I need specific skills to volunteer at the museum?

COPY HERE PLEASE

Can I apply for multiple roles?

COPY HERE PLEASE

Do you provide training?

COPY HERE PLEASE

Group visits

Making a booking

How to book: To make an enquiry or book your visit please email us at museum@waterandsteam.org.uk.

Payment: Full payment is required either in advance or on the day of your visit. We accept cash, cheques, card, and bank transfer. We kindly ask that groups provide a single payment for their booking. If this is not possible, payment can be made individually on the day of the visit, but this must be organised by the group. Please note, promotional offers are not valid against group admission charges.

Cancellations: You can cancel your booking up to 14 calendar days prior to the date of your visit. However, cancellations after this period may incur a charge.

Title here

COPY HERE PLEASE

Title here

COPY HERE PLEASE

Planning your visit

Where can I park?

If at all possible, we recommend coming to us without a car.

The museum car park will be closed on Brentford FC home match fixture dates and other dates throughout the year for private events. Pedestrian access is unaffected by the works.

Buses: We are well served by a number of major bus routes. 65 (Ealing to Kingston, 24hour), 237 (Hounslow to White City), 267 (Fulwell to Hammersmith), 391 (Richmond to Fulham). The number 65 also stops outside The Royal Botanical Gardens at Kew.

Main Line Rail: Kew Bridge (South West Trains from Waterloo via Clapham Junction).

Tube: Gunnersbury (District Line then 237 or 267 bus) or Kew Gardens (District Line then 391 bus from Sandycombe Road 2 mins walk from the station towards Kew Gardens ), South Ealing (Piccadilly Line then 65 bus to Kew Bridge)

Is the train running?

COPY HERE PLEASE

Are the engines in steam?

COPY HERE PLEASE

Do you offer carer tickets?

COPY HERE PLEASE

Do you have a membership program?

COPY HERE PLEASE

Is the museum accessible?

COPY HERE PLEASE

Is there a place to leave buggies?

COPY HERE PLEASE