Plan Your Visit

We can't wait to welcome you to the London Museum of Water & Steam. Here you can find some useful information to help you plan your visit to the Museum.

Opening times

Museum Opening Times

Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
10:00 - 16:00
Friday
10:00 - 16:00
Saturday
10:00 - 16:00
Sunday
10:00 - 16:00

The Museum and Café will also be open everyday during half terms and the Easter holiday (2025: April 5-20), and Wednesday to Sunday, plus Bank Holiday Monday during the summer holidays (2025: July 23 to August 29).

Holiday Hours:

Open Thursday 19 – Sunday 22, and Friday 27 – Sunday 29 December 10am-4pm.
Open Monday 30-Tuesday 31 December 10am-4:30pm.

Closed Monday 23-Thursday 26 December.

Open with regular hours starting Thursday January 2

Regular open hours: Thursday to Sunday 10am-4pm

Admission Prices

Adult Day Ticket: £11.50

Student Day Ticket: £10.00


Child Day Ticket (Under 5): Free

Child Day Ticket (5-16): £4.00


Family Ticket (1 Adult, 2 children): £13.00

Family Ticket (2 Adult, 2 Children): £25.00

Buy your tickets now, or feel free to buy them on the day!

Blue Peter Badge Holders: Blue Peter Badge holders with a valid badge card can gain free entry.

Plan your journey in advance.

Become a Kew Bridge Engine Trust Member

Pump and Grind Coffee Shop

The Pump and Grind Coffee Shop is run by Our Barn Community. Our Barn is a local charity who works with young people with learning difficulties; the café enables them to provide supported work placement for their young people. The café serves good quality, reasonably priced coffee and tea, some freshly prepared light meals and a selection of cakes.

Areas of the museum currently not accessible:

Splash Zone: The splash zone will be closed for winter starting November 18th to prevent frost damage. It will return in early Spring (date tbd).

Wild Play Garden: Closed for Safety Reasons

Upper floors of 90 and 100 inch Engine House: Closed for Safety Reasons. Support reopening by donating to The Great Engine House Project on Crowdfunder.

Frequently Asked Questions

  • Where can I park?

    If at all possible, we recommend coming to us without a car.

    The museum car park will be closed on Brentford FC home match fixture dates and other dates throughout the year for private events. Pedestrian access is unaffected by the works.

    Buses: We are well served by a number of major bus routes. 65 (Ealing to Kingston, 24hour), 237 (Hounslow to White City), 267 (Fulwell to Hammersmith), 391 (Richmond to Fulham). The number 65 also stops outside The Royal Botanical Gardens at Kew.

    Main Line Rail: Kew Bridge (South West Trains from Waterloo via Clapham Junction).

    Tube: Gunnersbury (District Line then 237 or 267 bus) or Kew Gardens (District Line then 391 bus from Sandycombe Road 2 mins walk from the station towards Kew Gardens ), South Ealing (Piccadilly Line then 65 bus to Kew Bridge)

  • Is the train running?

    The train is run by a small team of volunteer train drivers. Generally the train will run one weekend a month and never on weekdays.

    Train days are subject to weather conditions.

    Head to What’s On to find the running dates for the Waterworks Railway. If you do not currently see one scheduled keep an eye on our socials for updates.

  • Are the engines in steam?

    Head to What’s On to find Steam Up Dates!

     

  • Do you have a membership program?

    Yes! We offer Individual, Student, Joint, Family, and Lifetime memberships.

    To support the museum and gain free admission to the museum and Steam Up events become a Kew Bridge Engine Trust Member. More information about membership can be found here. Purchase your membership here.

  • Is the museum accessible?

    Full details about access at the Museum can be found on our Access and Facilities page, including information for visitors who are wheelchair users or who’s mobility is limited, visitors who are blind or partially sighted and families. You will also find a video from our Community Access Partners, Speak Out in Hounslow.

  • Is there a place to leave buggies?

    Yes, there is a small buggy park in our shop area. You are also welcome to keep buggies with you.

  • Is there a toilet and baby change facilities?

    We have baby changing facilities and potty training seats in all of our toilets: the accessible toilet by the café, and the ladies and gents toilets by the Babcock Room.

    If you’re caught short we have spare nappies and wipes, as well as changes of clothes that you’re welcome to borrow. Just ask at the welcome desk.

  • Can I bring a picnic?

    Yes, you’re welcome to picnic in the Museum’s garden or Splash Zone Courtyard. If the weather is too poor to enjoy your picnic outside, speak to one of our team who’ll find somewhere inside for you to eat.

If you can’t find the answers you are looking for, please email us and we’ll be happy to help you further.

For general enquiries please email us at [email protected].

If you are from a community group please email is at [email protected].

If you are interested in bringing a school or nursery group to the Museum, please email us at [email protected].