Volunteer with us

The London Museum of Water & Steam used to be powered by water and steam, now it is powered by our wonderful team of volunteers!

Do you want to enhance your CV and gain some customer facing experience? Come join us and volunteer at the London Museum of Water & Steam during over the summer holidays.

We are looking for Visitor Welcome Assistants to help welcome visitors on Wednesdays, Thursdays and Fridays during the school holidays.

About the role:

Your friendly face will be one of the first visitors see, as you greet visitors, answer questions, and ensure that they have the information that they need to help them make the most out of their visit.

Tasks may include:

  • Providing a warm and friendly greeting for all visitors.
  • Listening to visitors needs and helping them plan their visit.
  • Assisting with ticket and shop sales, promoting Gift Aid with ticket transactions.
  • Promoting the museum and current and future exhibitions and events to visitors.
  • Helping with events and other visitor experience activities as needed.
  • Taking responsibility for money handling and end of day till procedures.
  • Taking customer surveys.

Time Commitment

This role is currently available on Wednesdays, Thursdays and Fridays, 9.30am-4.30pm.

Volunteers can book a half day or full day shift, depending their availability. We would like a half-day commitment per week, preferably on the same day.

Interested? Please sign up via: https://timecounts.org/waterandsteam/forms/72200 and someone from the team will get in touch with you.


Other opportunities this summer include joining the Steam Team.

This summer programme combines volunteering opportunities like the one above with employability skills workshops. The programme is open to 18 – 25 year olds in Hounslow. If you’re interested in taking part, applications are now open: https://timecounts.org/waterandsteam/forms/72666

Recruitment is also now open for Steam Team Mentors. These volunteers will support the programme in one of two ways:

  • Support Mentors will attend sessions alongside participants to provide additional support to anyone who needs it. Knowledge of other languages, including BSL, or experience in teaching or providing support to young people with additional learning needs, is essential.
  • Workshop Mentors will attend drop-in workshops to provide additional coaching to participants. Experience in recruitment, HR, job coaching or youth mentoring, or knowledge of a particular sector, is desirable.

If you would like to support the Steam Team as a mentor, fill out this form and a member of staff will contact you to arrange an informal interview: https://timecounts.org/waterandsteam/forms/71667


Frequently Asked Questions

  • When can I volunteer?

    Our regular volunteering days are Thursday to Sunday, between 9:30-16:30. For most roles there is no need to commit to a particular day or amount of time. However, our Visitor Welcome Assistants do work on a shift basis, mornings 10:00-13:00 or afternoons 13:00-16:00.

  • What is the minimum age for volunteering?

    Our minimum age for volunteering is 14 years old.

    Young people aged 14 to 16 years old need to be accompanied by a responsible adult, or have written parental consent if that adult is not your parent/guardian.

  • What is the minimum age for operating any machinery?

    The minimum age to operate machinery is 16 years old. Anyone under 18 can only operate machinery under supervision.

  • Do I need specific skills to volunteer at the museum?

    No, we have a range of roles available and welcome people will a wide array of skills and experiences. You do not need to have an engineering background to volunteer with us.

  • Can I apply for multiple roles?

    Yes, of course you can. We appreciate all the time you can give and would love you to get involved with us in a range of ways if that is available to you.

  • Do you provide training?

    You will receive an induction when joining the museum as a volunteer, including basic safety training. Our roles will provide you with hands on training, and where necessary role specific training days.

  • Can I do work experience at the Museum?

    Currently we’re working with Spark charity to deliver bespoke work experience for students who might not otherwise have the opportunity. Due to this project, we do not have a capacity to take on other work experience student this year.