Access and Facilities

Wheelchair users

  • The outdoor space is accessible to wheelchair users and step-free throughout. There are some uneven surfaces and gravelled areas.
  • There is step-free access throughout most of the Museum, with the exception of the Great Engine House (containing the 90 and 100″ engines) and the beam floors which have no step-free access.
  • Disabled parking can be reserved by emailed Please note we may not be able to reserve parking when the car park is closed or privately hired.

Accessible toilets

  • There is an accessible toilet next to the shop and café.
  • Our nearest changing places toilet is available at Kew Gardens.

Assistance Dogs

  • Assistance dogs are welcome.

For families

  • We have lots of fun activities throughout the Museum for families to enjoy, including colouring, play kitchen and workbench, and a family chill out zone.
  • We have baby changing facilities and potty training seats available in our male, female and accessible toilets.
  • There are spare changes of clothes to borrow, and nappies. Please ask at the front desk.
  • There is a small buggy park in our shop area. You are also welcome to keep buggies with you, bearing in mind that there are steps in the Museum.
  • Picnics are welcome in the Splash Zone and Museum garden.