Plan Your Visit

Opening times

Museum Opening Times

Monday
Closed
Tuesday
Closed
Wednesday
10:00 - 16:00
Thursday
10:00 - 16:00
Friday
10:00 - 16:00
Saturday
10:00 - 16:00
Sunday
10:00 - 16:00

The Museum and café will be open everyday during half terms, and Wednesday to Sunday during Easter and the summer holidays.

Admission Prices

Adults£18.00
Concessions, 60+ and Students£16.00
ChildrenFree
CarersFree
Every ticket purchased is valid for 12 months from the date of the first visit.

Blue Peter Badge Holders: Children automatically gain free entry, but Blue Peter Badge holders with a valid badge card can gain free entry for one accompanying adult.

Pump and Grind Café

Our fabulous café is run by Our Barn Community. Our Barn is a local charity who works with young people with learning difficulties; the café enables them to provide supported work placement for their young people.

Frequently Asked Questions

  • Where can I park?

    If at all possible, we recommend coming to us without a car.

    The museum car park will be closed on Brentford FC and London Irish home match fixture dates and other dates throughout the year for private events.

    Buses: We are well served by a number of major bus routes. 65 (Ealing to Kingston, 24hour), 237 (Hounslow to White City), 267 (Fulwell to Hammersmith), 391 (Richmond to Fulham). The number 65 also stops outside The Royal Botanical Gardens at Kew.

    Main Line Rail: Kew Bridge (South West Trains from Waterloo via Clapham Junction).

    Tube: Gunnersbury (District Line then 237 or 267 bus) or Kew Gardens (District Line then 391 bus from Sandycombe Road 2 mins walk from the station towards Kew Gardens ), South Ealing (Piccadilly Line then 65 bus to Kew Bridge)

  • Do I need to book?

    We are no longer asking everyone to book in advance. Now you can purchase your ticket on the day at the museum or book a timeslot online. We are continuing with a reduced capacity to help keep our visitors, staff and volunteers safe.

  • Is the train running?

    The Waterworks Railway is run by our a small team of volunteer locomotive drivers. We currently don’t have any running days scheduled as we are planning for some repairs needed to our locomotive.

  • Are the engines in steam?

    Our engines are in steam on a selected number of weekends each year. We currently don’t have any Steam Ups scheduled as we are planning for some repairs needed to our boiler.

    We have uploaded YouTube videos of the engines in steam to their relevant page in the Collections section of our website.

  • Is the museum accessible?

    There is a step-free route around the majority of the museum, however there are steps in these areas:

    • Up to the corridor leading to the 90″ and 100″ engines
    • Up to the balcony level of the Farewell Griffin Park exhibition. There is a folder in the Babcock Room with information about the balcony level exhibition.

  • Is there a place to leave buggies?

    Yes, there is a small buggy park in our shop area. You are also welcome to keep buggies with you.

  • Is there a toilet and baby change facilities?

    We have baby changing facilities and potty training seats in all of our toilets: the accessible toilet by the café, and the ladies and gents toilets by the Babcock Room.

    If you’re caught short we have spare nappies and wipes, as well as changes of clothes that you’re welcome to borrow. Just ask at the welcome desk.

  • Can we buy refreshments?

    Yes! The fabulous Pump and Grind Coffee Shop is run by Our Barn Community. Our Barn is a local charity who works with young people with learning difficulties; the café enables them to provide supported work placement for their young people

     

    The Pump and Grind Coffee Shop is open when the Museum is open, as well as Thursdays and Fridays in term time.

  • Can I bring a picnic?

    Yes, you’re welcome to picnic in the Museum’s garden or Splash Zone Courtyard. If the weather is too poor to enjoy your picnic outside, speak to one of our team who’ll find somewhere inside for you to eat.

  • My question isn’t answered here, who can I contact?

    General enquiries can be made at: museum@waterandsteam.org.uk

    Community groups can email us at: community@waterandsteam.org.uk

    And nursery or school enquiries can be made at: learning@waterandsteam.org.uk