Museum Opening Times
The Museum and café will be open everyday during half terms, and Wednesday to Sunday during Easter and the summer holidays.
|Concessions, 60+ and Students||£16.00|
Pump and Grind Café
Our fabulous café is run by Our Barn Community. Our Barn is a local charity who works with young people with learning difficulties; the café enables them to provide supported work placement for their young people.
Frequently Asked Questions
Where can I park?
If at all possible, we recommend coming to us without a car.
Buses: We are well served by a number of major bus routes. 65 (Ealing to Kingston, 24hour), 237 (Hounslow to White City), 267 (Fulwell to Hammersmith), 391 (Richmond to Fulham). The number 65 also stops outside The Royal Botanical Gardens at Kew.
Main Line Rail: Kew Bridge (South West Trains from Waterloo via Clapham Junction).
Tube: Gunnersbury (District Line then 237 or 267 bus) or Kew Gardens (District Line then 391 bus from Sandycombe Road 2 mins walk from the station towards Kew Gardens ), South Ealing (Piccadilly Line then 65 bus to Kew Bridge)
Do I need to book?
We are no longer asking everyone to book in advance. Now you can purchase your ticket on the day at the museum or book a timeslot online. We are continuing with a reduced capacity to help keep our visitors, staff and volunteers safe.
Is the train running?
The Waterworks Railway is run by our a small team of volunteer locomotive drivers. It runs on a limited number of weekends throughout the year.
Are the engines in steam?
Our engines are in steam on a selected number of weekends each year. Our Steam Up weekends for 2022 are:
- Saturday 1 to Monday 3 January
- Saturday 19 and Sunday 20 March (Joint steaming weekend with Kempton Steam Museum)
- Saturday 14 and Sunday 15 May
- Saturday 17 and Sunday 18 September
- Saturday 12 and Sunday 13 November.
Please visit our What’s On page for more information about our Steam Ups.
We have uploaded YouTube videos of the engines in steam to their relevant page in the Collections section of our website.
Is the museum accessible?
There is a step-free route around the majority of the museum, however there are steps in these areas:
- Up to the corridor leading to the 90″ and 100″ engines
- Up to the balcony level of the Farewell Griffin Park exhibition. There is a folder in the Babcock Room with information about the balcony level exhibition.
Is there a place to leave buggies?
Yes, there is a small buggy park in our shop area. You are also welcome to keep buggies with you.
Is there a toilet and baby change facilities?
Yes, the accessible toilet by the café, and the ladies and gents toilets by the Babcock Room will be open and cleaned regularly.
Can we buy refreshments?
Yes! The fabulous Pump and Grind Coffee Shop is run by Our Barn Community. Our Barn is a local charity who works with young people with learning difficulties; the café enables them to provide supported work placement for their young people
The Pump and Grind Coffee Shop is open when the Museum is open, as well as Thursdays and Fridays in term time.
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