Plan Your Visit

Our Address

The London Museum of Water & Steam is located at:

Green Dragon Lane,
Brentford,
London,
TW8 0EN

T: 020 8568 4757

museum@waterandsteam.org.uk or families@waterandsteam.org.uk

 

The Museum is closed whilst London in under Tier 3, Tier 4, or National Lockdown restrictions

  • When will the buildings be open?

    Unfortunately the Museum has to close again under Tier 3 restrictions. We currently have no information regarding reopening.

  • Are all opening dates confirmed?

    Unfortunately we can only open in Tier 1 or Tier 2, not Tier 3. Follow us on Facebook for the latest updates.

  • Do I need to book?

    Yes, if you want to visit the Museum indoors when we are open you would need to book a timeslot online. This is to help us make sure we stay within capacity, with lots of room for social distancing. (Please note that tickets are not available whilst London is in Tier 3)

     

  • Do I need to book if I have an annual pass?

    Yes, you will need to book a timeslot for all members of your group, including concessions and free children and carers.

  • What is open?

    The buildings are currently closed whilst London is under Tier 3 restrictions.

    There will be no engines in steam indoors or outdoors and the café will not be open.

  • Is the train running?

    No, our waterworks railway will not be running. This is because the annual service earlier this year got cancelled when the UK went into lockdown, and it will need to be done before we can have the locomotive in steam. We also need to do some track replacement work for the safety of our volunteers and visitors. You can see a short film of our Thomas Wicksteed locomotive in steam here.

    Another key factor is that all of our engines are driven by trained and experienced volunteers. At present, we would not be able to ensure social distancing for our volunteers. We also need to avoid forming any crowds, which our wonderful engines always do!

  • Are the engines in steam?

    No, unfortunately it won’t be possible to have the engines in steam before the end of 2020. All of our engines are driven by trained and experienced volunteers. At present, we would not be able to ensure social distancing for our volunteers. We also need to avoid forming any crowds, which our wonderful engines always do!

    We have uploaded youtube videos of the engines in steam to their relevant page in the Collections section of our website.

  • Is the new route accessible?

    Most of the new route can be made accessible except for the Great Engine House which can be reached by 11 steps up and another 3 up at the door.

    The one-way route has steps in these areas:

    • 15 steps up from the Waterworks Gallery to the Steam Hall
    • 3 steps up to the Babcock room
    • 4 steps down from Boulton & Watt to the Steam Hall
    • 11 steps up to the 90″ engine corridoor
    • 3 steps up into the Great Engine House
    • 12 steps down from the Great Engine House to exit

     

    If you need step-free access speak to a volunteer or staff member during your visit, who will be happy to assist you.

  • Is there a place to leave buggies?

    Yes, there is a small buggy park in our shop area. You are also welcome to keep buggies with you, bearing in mind that there are steps around the new route.

  • What COVID-secure measures have you taken?

    • We ask our visitors, volunteers and staff to stay at home if they have:
      • a new continuous cough
      • a temperature
      • a change or loss in your sense of taste and smell
    • We will ask all visitors and contractors to the buildings to scan our QR code, or write your details in our register. We are required to collect these details and keep them for 3 weeks by law.
    • We have a one-way route to help social distancing
    • We have increased our cleaning levels, focussing on touch points like handles and interactives
    • We require all visitors aged 11 and over to wear face masks and/or visors, unless you are exempt. We recognise the hidden disabilities scheme through sunflower lanyards, badges, pins, masks and visors.
    • We will provide hand sanitiser stations throughout the Museum route
    • We will have a quarantine box for colouring pencils at the end of your visit

  • What do we need to bring?

    You will need face masks and/or visors if you are visiting the Museum, unless you are under exempt or under 11.

    We are going cashless in our shop so please bring a credit or debit card.

    It gets chilly indoors and we are open in all weathers so wear warm clothes, and bring an umbrella if you want to play outside.

    You are welcome to bring your own snacks and drinks to have in the café area. There are no refreshments available to buy.

    We have hand sanitiser available but you may wish to bring your own.

  • Where can I park?

    The car park will be completely closed to cars so that we can make it a safe and enjoyable space for visitors.

    If at all possible, we recommend coming to us without a car.

    Buses: We are well served by a number of major bus routes. 65 (Ealing to Kingston, 24hour), 237 (Hounslow to White City), 267 (Fulwell to Hammersmith), 391 (Richmond to Fulham). The number 65 also stops outside The Royal Botanical Gardens at Kew.

    Main Line Rail: Kew Bridge (South West Trains from Waterloo via Clapham Junction).

    Tube: Gunnersbury (District Line then 237 or 267 bus) or Kew Gardens (District Line then 391 bus from Sandycombe Road 2 mins walk from the station towards Kew Gardens ), South Ealing (Piccadilly Line then 65 bus to Kew Bridge)

  • Is there a toilet and baby change facilities?

    Yes, the accessible toilet by the café, and the ladies and gents toilets by the Babcock Room will be open and cleaned regularly.

  • Can we buy refreshments?

    Not at the moment, we hope to have Our Barn back in our café in the New Year. For now, please bring a Winter Picnic to enjoy in our café seating area or outside in the garden if you’re feeling fuzzy and warm!

  • My question isn't answered here, who can I contact?

    If you are a family visitor you can email us at:

    families@waterandsteam.org.uk

     

    General enquiries can be made at:

    museum@waterandsteam.org.uk

     

    Community groups can email us at:

    community@waterandsteam.org.uk

     

    And nursery or school enquiries can be made at:

    learning@waterandsteam.org.uk