• How many pupils can you accommodate per session?

    Maximum 60 pupils at any one time. Booking is essential for all sessions.

  • How do I get to you?

    We are easily accessible via public transport and minibus. Please see the Plan your visit section of the website for directions and more information on how to find us.

  • Is there coach parking?

    Yes. Please inform the Learning Coordinator in advance so that we can reserve a space for you.

  • Are lunch facilities available?

    Yes. You are welcome to use the Steam Hall to eat your packed lunch (by prior arrangement with the Learning Coordinator) or picnic in our Museum Garden. The museum has a small café where teachers and accompanying adults are very welcome to purchase refreshments.

  • How do I book?

    Please complete the School Booking Form and return to the Learning Coordinator:

    Email: learning@waterandsteam.org.uk

    Postal: London Museum of Water & Steam, Green Dragon Lane, Brentford. Middlesex, TW8 0EN

  • How do I pay?

    Payment for teaching sessions must be received two weeks in advance of the visit. You will be invoiced following confirmation of your visit date and on receipt of your booking form.

    Payment for school sessions can be made by cash, cheque, credit/debit card or bank transfer. Details for these methods can be found on your invoice.

  • Is there a charge for accompanying teachers?

    To meet health and safety and safeguarding requirements we require the following adult to child ratios:

    • Early Years and Key Stage 1 – 1:5
    • Key Stage 2 – 1:10

    Teachers and adults fulfilling these ratios are admitted free of charge, as well as adults needed for 1:1 support. Additional adults will be charged the standard group rate which is currently £7.50 per adult.

  • What should I do on arrival?

    When your school party arrives, please report to the main visitor reception where a member of the learning team will come to meet you. Please note that access is via the museum car park and care should be taken.

  • What happens if I am late or have to cancel?

    Please call the museum on 020 8568 4757 as soon as possible if you are going to be late for a visit.

    We regret that no refunds can be given for cancellations made less than a week in advance of your visit. If a cancellation has to be made due to exceptional circumstances, every effort will be made to reschedule your visit.

  • Can we do a pre-visit/risk assessment?

    Yes. We encourage teachers and educators to come free of charge for a pre-visit to conduct their own risk assessments. If you would like to do so, please contact the Learning Coordinator to arrange a time.

  • SEN (Special Educational Needs)

    We want to ensure pupils get the most out of their visit, please inform us in advance of any groups/ students with additional needs so we can adapt the session accordingly.

    The learning team is currently developing SEN specific sessions; in the meantime please contact the Learning Coordinator to discuss your schools specific needs.

  • Is the Museum accessible by wheelchair?

    Approximately 85% of the museum is accessible to wheelchair users via ramps and a lift. There is an accessible toilet in the Café.

    Details of our full accessibility statement can be provided on request.

  • Is there a gift shop?

    Yes. The gift shop is located in the entrance of the museum, adjacent to the café and ticket desk. If you would like to visit the shop please pre-book this with the Learning Coordinator.

    You are welcome to browse in the shop but we kindly request that this done in small groups of no more than 10. Pre-made goody bags can be purchased on prior request.

  • What do we do with our coats/bags?

    As the Museum is housed in a 19th century building with high ceiling and stone walls, it can get cold, particularly during the winter months. We therefore recommend pupils bring a coat and wear it around the museum if needed.

    We have limited facilities for storage of coats and small bags. For a large school group pupils may need to carry their coats and bags with them.

    We cannot take any responsibility for any loss or damage to personal belongings. We recommend that pupils do not bring valuable items to the museum.

  • Do you have toilets on site?

    The museum has accessible toilets just off of the Steam Hall. There is also an accessible toilet directly in front of the museum entrance next to the café counter.

    For more information on the Museum site plan please see our Useful Links & Downloads page on the website.

  • Is photography/filming permitted on site?

    You are more than welcome to photograph your school pupils enjoying their visit, along with our site and exhibitions, however we kindly ask that you do not film or video any of our educational sessions.